Question 1

How can I place a furniture order with Mezwaru?

Accepted Answer

To place a furniture order, email us at mezwaru@gmail.com or call us at +91 9372098389 to share your requirements. You can also find detailed steps on our 'How to Order' page.

Question 2

What is the process for material selection?

Accepted Answer

Once the design is finalised we have an in person meeting for all final material selection once approved then the execution will commence.

Question 3

How long does it take to process an order?

Accepted Answer

Our production timeline ranges from 4 to 8 weeks, depending on the order size. Specific details will be shared during order confirmation.

Question 4

I want to see the furniture before I place an order. Can I see a finished product?

Accepted Answer

Since we only are a custom made furniture brand, we cannot assure to see any ready pieces. To help you with your ordering decision, we're happy to send images of the furniture. You are welcome to visit our workshop (https://www.mezwaru.com/workshop)by appointment (https://www.mezwaru.com/contact)for any sample finishes you would like to see.

Question 5

Does the furniture require maintenance?

Accepted Answer

Yes, our furniture requires regular maintenance. For details please check the maintenance and care (https://www.mezwaru.com/maintainenceandcare)page.

Question 6

How do you pack items/products?

Accepted Answer

All items are packed securely using appropriate packaging materials to ensure they reach you in perfect condition. We use durable boxes and cushioning to protect your products during transit.

Question 7

Is assembly required for all the products?

Accepted Answer

Assembly service is not required for all products, as most of our products are ready to place. If any products require assembly our team will be sent to do the needful. For any assistance, you can contact our customer care team at mezwaru@gmail.com(mailto:mezwaru@gmail.com)

Question 8

What is Mezwaru's return and refund policy?

Accepted Answer

As we specialize in custom-made furniture, we do not accept returns or provide refunds. For damages during shipping, please email us within 3 days of delivery with photographic evidence, including the packaging. We can assist with repairs if needed.

Question 9

Do you have a warranty or after sales support policy?

Accepted Answer

Since we only make customised furniture, we do not offer any warranty. We provide onsite support for any maintenance required at a nominal price.

Question 10

Does Mezwaru offer international shipping?

Accepted Answer

Yes, Mezwaru offers international shipping to most countries. We recommend a minimum 20-foot container load for international orders. You can choose your own logistics partner or use our recommended shipping partners. Please note, Mezwaru is not responsible for logistics operations or payments.

Question 11

Do you ship anywhere in India?

Accepted Answer

We ship to most places in India with our domestic shipping partners. Alternatively you can have your own logistic partners. Please note shipping charges are as per actual and are not included in the order.

Question 12

Are there additional charges for shipping and packing?

Accepted Answer

Yes, shipping and packing charges are not included in our quotation and will be added separately.

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