FREQUENTLY ASKED QUESTIONS

I want to order furniture from Mezwaru, what should I do?

Please write to us at mezwaru@gmail.com or contact us on +91 9372098389 and share your requirements. Also find the detail ordering process at How to Order
What is the process for material selection?

Once the design is finalised we have an in person meeting for all final material selection once approved then the execution will commence.
What is the lead time after placing an order?

Our production lead time varies from 4 to 8 weeks depending on the size of the order. Details shall be provided while confirming the order.
I want to see the furniture before I place an order. Can I see a finished product?

Since we only are a custom made furniture brand, we cannot assure to see any ready pieces. To help you with your ordering decision, we're happy to send images of the furniture. You are welcome to visit our workshop by appointment for any sample finishes you would like to see.
Does the furniture require maintenance?

Yes, our furniture requires regular maintenance. For details please check the maintenance and care page.
How do you pack items/products?

All items are packed securely using appropriate packaging materials to ensure they reach you in perfect condition. We use durable boxes and cushioning to protect your products during transit.
Is assembly required for all the products?

Assembly service is not required for all products, as most of our products are ready to place. If any products require assembly our team will be sent to do the needful. For any assistance, you can contact our customer care team at mezwaru@gmail.com
What's your returns and refund policy?

Since we only make customised furniture, we do not accept any return or issue any refund. If the furniture is damaged during shipping, the damage must be communicated to us by email within 3 days of delivery along with photographic evidence, including a photo of the packing box. In case of any damage we can assist with repairs.
Do you have a warranty or after sales support policy?

Since we only make customised furniture, we do not offer any warranty. We provide onsite support for any maintenance required at a nominal price.
Do you ship internationally?

Yes, we ship internationally and can ship to most countries around the world. We advise a minimum 20 feet container load for international orders. We recommend shipping partners who can assist you process the logistics requirement. Alternatively you can have your own logistic partners. Mezwaru will not be responsible for any logistic operations and payments.
Do you ship anywhere in India?

We ship to most places in India with our domestic shipping partners. Alternatively you can have your own logistic partners. Please note shipping charges are as per actual and are not included in the order.
Do you charge for shipping and packing?

Shipping and packing charges are not included in our quotation.
Why is the product unavailable?

There is a high possibility that the product has been sold out. You can click on the 'Notify me' tab to get any future updates on the same.
How do I place Bulk Orders?

You can place bulk orders by visiting us at our Bulk orders page or by contacting us at email - mezwaru@gmail.com Contact - +91 93720 98389 (10 AM - 6 PM, Monday to Saturday).
How are accessory orders placed on Mezwaru delivered to me?

All accessory orders placed on Mezwaru are dispatched through our own delivery partners like Delhivery, BlueDart, UPS, DHL, etc.
Where is my order processed from?

Your orders are dispatched from our warehouse in Mumbai, Maharashtra
How do I track my order?

An email is sent to you after the order is shipped with details of the delivery partner and tracking number.
Do you offer pick-up for online orders?

Yes. You can select the store pickup option on the checkout page. Please wait for email notification before picking up your order. Your order confirmation and ID will be needed for pickup. Pick up hours: Monday - Friday 10:00 am to 6:00 pm
If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

Once your orders are placed we cannot combine multiple orders. Shipping charges will be applicable on every new order.
Can I cancel my order?

Orders can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable. Personalised/Customized products are not eligible for cancellation.
Can I modify the shipping address of my order after it has been placed?

Yes, shipping address can be modified before the order is invoiced/dispatched. Once invoiced/dispatched, no changes can be made to the address. Please email us at mezwaru@gmail.com with the order details and new address.
Can I modify the products after my order has been placed?

No, unfortunately, we are unable to modify the products once an order is placed.
Is my purchase eligible for exchange, and how do I exchange my purchase?

All our products are not eligible for any refund/return/exchange. Note - If ANY of the products delivered has a genuine quality/manufacturing defect, is broken/damaged, or a wrong product is delivered to you, please write to us at mezwaru@gmail.com along with a video of the product while opening the packaging. We will try to replace the product or initiate refund depending on the scenario. Any complaint that is reported after 48 hours of delivery will not be accepted
How do I contact the Mezwaru Customer Service Team?

You can call/whatsapp us at + 91 9372098389, email us at mezwaru@gmail.com